We ship from Toronto usually with Canada Post, sometimes with FedEx or UPS. As shipping fees vary a lot based on the destination we charge a flat fee of $25 for each LIKEaBIKE (Mountain, Mini, Jumper, Forest).
Being a small company unfortunately we can't compete with Amazon's rates!
The LIKEtoBIKEs are shipped straight from Germany.
The price for the LIKEtoBIKEs includes this shipping cost, however the customer is responsible for any duties and taxes, which may occur.
All spare parts ordered have to be shipped as a parcel and incur a flat fee of $20 (that includes a $5 handling fee).
There is an option to pick up your parts or bikes in Toronto if you are in the GTA.
Please email us for details!
Shipping time depends on where you are. We do our best to get the bike on the road within the next business day. If the bike is coming from overseas it takes between 1-3 weeks.
We'll provide you with a tracking number that you can keep an eye on your shipment.
If you have any questions regarding our shipping please email us before you order!
RETURN & EXCHANGE POLICY
We are proud to say that nobody has returned a bike to us in the 9 years we've been operating in Canada!
Please consider carefully if you have any questions regarding the LIKEaBIKE or LIKEtoBIKE
BEFORE you place an order.
We hope that you will love our LIKEaBIKE.
In the event that you are less than happy with it after your purchase, please let us know immediately.
If the product is unused and undamaged, you can return it in the original packaging within 30 days of purchase. Please send us your package via an insured and prepaid method. We will exchange your bike or issue a refund once the product has arrived and only if it is still in new condition.
Shipping and handling fees are not refundable on returns or exchanges!